Emergencies and Claims

Emergency Procedures:

For members who signed-up on or after October 1st 2011	For members who signed-up before October 1st 2011
A 24/7 emergency telephone assistance service is available for your benefit so that, in the event of an emergency while traveling, English speaking help and advice may be furnished to you. In case of an emergency please contact On Call International as follows: When calling from the USA or Canada, please dial 1-888-732-3454. To call collect from anywhere else in the world, dial 1-305-428-3581. Emergency email address: emergencies@diveassure.com. Please note: in case of an immediate emergency, be sure to contact local EMS for assistance, and then contact On Call International.	A 24/7 emergency telephone assistance service is available for your benefit so that, in the event of an emergency while traveling, English speaking help and advice may be furnished to you. In case of an emergency please contact Travel Guard as follows: When calling from the USA or Canada, please dial 1-800-401-2271. To call collect from anywhere else in the world, Dial: (+0) 1-713-260-5507. Please mention policy # SRG9100743 Please note: in case of an immediate emergency, be sure to contact local EMS for assistance, and then contact Travel Guard.

For members who signed-up on or after October 1st 2011

For members who signed-up before October 1st 2011

A 24/7 emergency telephone assistance service is available for your benefit so that, in the event of an emergency while traveling, English speaking help and advice may be furnished to you. In case of an emergency please contact On Call International as follows:

When calling from the USA or Canada, please dial 1-888-732-3454.

To call collect from anywhere else in the world, dial 1-305-428-3581.

Emergency email address: emergencies@diveassure.com.

Please note: in case of an immediate emergency, be sure to contact local EMS for assistance, and then contact On Call International.

A 24/7 emergency telephone assistance service is available for your benefit so that, in the event of an emergency while traveling, English speaking help and advice may be furnished to you. In case of an emergency please contact Travel Guard as follows:

When calling from the USA or Canada, please dial 1-800-401-2271.

To call collect from anywhere else in the world, Dial:
(+0) 1-713-260-5507.
Please mention policy # SRG9100743

Please note: in case of an immediate emergency, be sure to contact local EMS for assistance, and then contact Travel Guard.

Claims Procedures:

For members who signed-up on or after October 1st 2011	For members who signed-up before October 1st 2011
Claims are handled by Co-ordinated Benefit Plans LLC. Click here to download a claim form. For additional information on how to report a claim call the customer service line at 866-224-4594. To facilitate prompt claims settlement: Trip cancellation claims: Contact Co-ordinated Benefit Plans LLC to obtain the appropriate claim form. Please be sure to include detailed information supporting the reason for the trip cancellation, and proof of paid and non-refundable funds that you wish to claim back. Trip interruption claims: Contact Co-ordinated Benefit Plans LLC to obtain the appropriate claim form. Please be sure to include detailed information supporting the reason for the trip interruption, and proof of paid and non-refundable funds that you wish to claim back. Provide all unused transportation tickets, official receipts, etc. Claims for medical expenses reimbursement: Contact Co-ordinated Benefit Plans LLC to obtain the appropriate claim form .Obtain receipts from the providers of service, etc., stating the amount paid and listing the diagnosis and treatment. Claims for loss of diving gear/Baggage: Contact Co-ordinated Benefit Plans LLC to obtain the appropriate claim form. In case of loss, theft, or damage to diving gear/Baggage, immediately contact the hotel manager, tour guide or representative, transportation official, or local police; report occurrence and obtain a written statement. Submit claim first to party responsible; i.e., airline, hotel, etc. Co-ordinated Benefit Plans LLC PO BOX 26222 Tampa, FL 33623	Claims are handled by the Accident and Health Claims department of Chartis Insurance. Click here to download a claim form. For additional information on how to report a claim call the customer service line at 800-551-0824. To facilitate prompt claims settlement: Trip cancellation claims: Contact Chartis Insurance Claims Services to obtain the appropriate claim form. Please be sure to include detailed information supporting the reason for the trip cancellation, and proof of paid and non-refundable funds that you wish to claim back. Trip interruption claims: Contact Chartis Insurance Claims Services to obtain the appropriate claim form. Please be sure to include detailed information supporting the reason for the trip cancellation, and proof of paid and non-refundable funds that you wish to claim back.. Provide all unused transportation tickets, official receipts, etc. Claims for medical expenses reimbursement: Contact Chartis Insurance Claims Services to obtain the appropriate claim form .Obtain receipts from the providers of service, etc., stating the amount paid and listing the diagnosis and treatment. Claims for loss of diving gear: Contact Chartis Insurance Claims Services to obtain the appropriate claim form. In case of loss, theft, or damage to diving gear, immediately contact the hotel manager, tour guide or representative, transportation official, or local police; report occurrence and obtain a written statement. Submit claim first to party responsible; i.e., airline, hotel, etc. Chartis Insurance Claims Services A&H Claims Department P. O. Box 25987 Shawnee Mission, KS 66225 800-551-0824 (Toll free) 866- 893-5984 (Fax)

For members who signed-up on or after October 1st 2011

For members who signed-up before October 1st 2011

Claims are handled by Co-ordinated Benefit Plans LLC.

Click here to download a claim form.

For additional information on how to report a claim call the customer service line at 866-224-4594.

To facilitate prompt claims settlement:
Trip cancellation claims:
Contact Co-ordinated Benefit Plans LLC to obtain the appropriate claim form. Please be sure to include
detailed information supporting the reason for the trip cancellation, and proof of paid and non-refundable
funds that you wish to claim back.
Trip interruption claims:
Contact Co-ordinated Benefit Plans LLC to obtain the appropriate claim form. Please be sure to include
detailed information supporting the reason for the trip interruption, and proof of paid and non-refundable
funds that you wish to claim back. Provide all unused transportation tickets, official receipts, etc.
Claims for medical expenses reimbursement:
Contact Co-ordinated Benefit Plans LLC to obtain the appropriate claim form .Obtain receipts from the
providers of service, etc., stating the amount paid and listing the diagnosis and treatment.
Claims for loss of diving gear/Baggage:
Contact Co-ordinated Benefit Plans LLC to obtain the appropriate claim form. In case of loss, theft, or
damage to diving gear/Baggage, immediately contact the hotel manager, tour guide or representative,
transportation official, or local police; report occurrence and obtain a written statement. Submit claim
first to party responsible; i.e., airline, hotel, etc.

Co-ordinated Benefit Plans LLC
PO BOX 26222
Tampa, FL 33623

Claims are handled by the Accident and Health Claims department of Chartis Insurance.

Click here to download a claim form.

For additional information on how to report a claim call the customer service line at 800-551-0824.

To facilitate prompt claims settlement:
Trip cancellation claims:
Contact Chartis Insurance Claims Services to obtain the appropriate claim form. Please be sure to include detailed information supporting the reason for the trip cancellation, and proof of paid and non-refundable funds that you wish to claim back.
Trip interruption claims:
Contact Chartis Insurance Claims Services to obtain the appropriate claim form. Please be sure to include detailed information supporting the reason for the trip cancellation, and proof of paid and non-refundable funds that you wish to claim back.. Provide all unused transportation tickets, official receipts, etc.
Claims for medical expenses reimbursement:
Contact Chartis Insurance Claims Services to obtain the appropriate claim form .Obtain receipts from the providers of service, etc., stating the amount paid and listing the diagnosis and treatment.
Claims for loss of diving gear:
Contact Chartis Insurance Claims Services to obtain the appropriate claim form. In case of loss, theft, or damage to diving gear, immediately contact the hotel manager, tour guide or representative, transportation official, or local police; report occurrence and obtain a written statement. Submit claim first to party responsible; i.e., airline, hotel, etc.

Chartis Insurance Claims Services
A&H Claims Department
P. O. Box 25987
Shawnee Mission, KS 66225
800-551-0824 (Toll free)
866- 893-5984 (Fax)