Claims Procedures

Download a claim form using one of the following links:

For assistance with your claim process please contact GBG Claims Services at +1-877-916-792
Please be sure to include detailed information supporting the reason for the trip cancellation, and proof of paid and non-refundable funds that you wish to claim back.
Please be sure to include detailed information supporting the reason for the trip interruption, and proof of paid and non-refundable funds that you wish to claim back. Provide all unused transportation tickets, official receipts, etc.
Obtain receipts from the providers of service, etc., stating the amount paid and listing the diagnosis and treatment.
In case of loss, theft, or damage to diving gear/baggage, immediately contact the hotel manager, tour guide or representative, transportation official, or local police; report occurrence and obtain a written statement. Submit the claim first to the party responsible; i.e., airline, hotel, etc.